Types of Services
No matter the type of industry that you operate in, or the size of your company we can tailor a service to suit your individual needs. We understand that no two company’s are the same, we work with you from the outset to achieve a level of service that reflects your needs. From the way you require calls answered to weekly reports detailing call logs.
By combining our call answering service, email response, and live chat requests we offer piece of mind that you will never miss the opportunity of engaging with your customer.
Listed below is an example of some of the telephone services that we currently provide: Please click on any of the headings to find out further information on that service:
Inbound Call Handling
Message Taking
Some companies require a simple messaging service from Call Assistant UK. We may only answer a few calls a day, and when we do we take the callers name and number, and we email the client the details. This gives you piece of mind that you won't miss that important call.
Switchboard Services
We currently provide a switchboard service to a national recruitment company. We handle all of their incoming calls, and then transfer the call to the relevant individual in various offices throughout the UK. We also offer a range of additional services for our client, including managing recruitment campaigns for them and booking candidates into interview slots.
Sales orders
We take orders for one of the leading beauty websites on the Internet. However not all customers want to process their orders over the Internet therefore we mange their sales telephone line. We carry out a complete service from taking the customers order, to processing the payment; once we have all the details we then pass the order direct to our client who will dispatch the goods.
Processing payments
Technology today allows our operators to access you online payment portal. With experience in most payment systems our staff can log into your system securely and process payments on your customers behalf.
Appointment Making
We can book your customers in for appointments. We have a range of different clients who use this service, from hairdressers to beauty consultants. We also have a number of driving schools who use Call Assistant to book there customers lessons in. They provide us with a list of where and when their instructors are available and when the customer phones up our call handler's book their lessons in for them. We then send both the customer and the client confirmation of the booking.
Engineer / Emergency Call Out
We provide a range of clients with a 24/7, 365 day emergency call out service. One of our clients repairs shuttering, when we handle their calls we have a specific script that we must follow, to enable us to pick up the right information to pass onto the engineer. We then telephone the job through to the regional engineer, with an email being sent to their head office so they are aware of the job in the morning.
Brochure Request
Let Call Assistant UK handle those important first sales calls from your clients. Our helpful staff will answer your calls in a timely manner. Each request we receive will be immediately sent to you so you can send them out the required information. Additionally we can also send on the brochures on your behalf, contact us to find out further information.
Ticket Hotline
From a small event to a large stadium concert our experienced staff can provide a ticket sales service. We use the latest technology to provide a comprehensive service, from seat allocation to taking payments. Using secure links we can connect to your own database to ensure you are fully aware of the progress.
Call Over Flow / Holiday Cover
We can offer an overflow service to our clients, therefore if for any reason you are unable to deal with your telephone calls due to absenteeism, holidays, or just large call volumes then we can offer peace of mind that we can handle your calls in an efficient and timely manner.
Out of Hours
Call Assistant UK provides a true 24-hour operation, with a team of highly skilled staff on hand to answer your calls. Many organizations, councils and housing associations require an out of hour's service, for emergency repairs & call outs. Contact us today to find out more about this service.
Ecommerce / Technical Support
We have a number of clients who we provide their customers with a technical support helpline. From logging the fault, to solving the issue our staff can follow your script to provide support for your customers. We can also answer online live chat requests and respond to technical emails. Contact us today to learn more about this service and how it can save you money.
Outbound Services
Customer Survey's
This is a service that many companies would like to carry out, however they just do not have the time or resources to receive vital feedback from customers. By simply providing Call Assistant with your customers details and the information you want to obtain, we will call your customer and carry out the survey on your behalf.
Appointment Making
Call Assistant UK can contact customers / patients on your behalf and book them in for an appointment. We currently provide this type of service for a range of company's including a small salon and a recruitment consultant. Additionally a lot of private medical / dentist company's use our call reminder service where we call up individuals reminding them of their forthcoming appointment.
Additional Services
Diary Management
Allowing Call Assistant UK to handle your diary will save you time and money. We will create an online diary system that can be accessed at any time to allow you to view the appointments at any time. The real time diary will allow our staff to update it and for you to check what you have scheduled in. We can also email/text you directly once we have booked an appointment in.
We can also offer a range of additional services:
